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EuroModerno Return Policy
Buying
furniture on the web can be a daunting task and we understand that.
Our return policy is designed to clearly outline our return procedure,
so you can feel comfortable knowing what you have purchased and the
rules attached to that purchase. If you have any questions on our
return policy, need to place your order, or simply want to talk about a
particular item, we would be more than happy to hear from you! Please
call 1.888.808.EURO, the home of FREE shipping!
In
the unfortunate and unlikely event that you would like to return your
purchase, please review the scenarios below for protocol:
My purchase was damaged in shipping.
If
the item has been damaged by the shipping company and is visibly
broken, we ask that you refuse acceptance of this item from the
shipping company and contact customer service immediately at
support@euromoderno.com. We will send you a new item and you will not
be responsible for any shipping costs. If you have already accepted
the damaged shipment, you must report this within 72 hours to
support@euromoderno.com.
Once I received my item(s), I changed my mind about the purchase.
The
buyer would be responsible for return shipping costs and a 15%
restocking fee. Once the item has been received by EuroModerno, the
difference will be credited to your credit or debit card. If the item
is not properly repackaged and is received damaged, you will be charged
for the full amount of the purchase and no refund will be granted. All
returns/exchanges must be reported within 7 days of delivery; after 7
days, items are non-refundable, non-returnable, and non-exchangeable.
I decided I do not like the color.
Before
you purchase, it is always encouraged that you call our sales
department to discuss color shades (1.888.808.EURO). However, the
photos you see on our website are photos of the actual product—in
other words, there should be no surprises. If you still do not like
the color, you would be responsible for return shipping costs and a 15%
restocking fee. Once the item has been received by EuroModerno, the
difference will be credited to your credit or debit card. If the item
is not properly repackaged and is received damaged, you will be charged
for the full amount of the purchase and no refund will be granted. All
returns/exchanges must be reported within 7 days of delivery; after 7
days, items are non-refundable, non-returnable, and non-exchangeable.
My purchase has a manufacturers defect.
In
very rare cases, there could be a manufacturers defect. A broken
strap, a missing button, or a small leather tear would likely qualify
as manufacturers defect. In this unlikely and infrequent event, you
will need to submit comprehensive photos of the damage to
support@euromoderno.com, and we will assess the damage. You will
either be offered a replacement part, a partial refund, or we will send
you an RMA to return and/or exchange the item. EuroModerno reserves
the right to charge return shipping or restocking fees if this is not
reported in 7 days of receipt and/or the buyer has declined reasonable
partial refund offers. If there is a returned item and the item is not
properly repackaged and is received damaged, you will be charged for
the full amount of the purchase and no refund will be granted. All
manufacturer defects must be reported within 7 days of delivery; after
7 days, items are non-refundable, non-returnable, and non-exchangeable.
I placed a custom order and I would like to return it
If
your custom order was damaged in shipping or had a manufacturers
defect, we would treat your custom order as if it were a regular item;
we would handle return shipping and the order would be exchanged free
of charge. Otherwise, there are no returns or exchanges on custom
orders. Any unauthorized returns on custom orders will not be accepted
and refunds will not be granted. Refunds, despite the cause of return,
will not be granted on custom orders in any case.
**Clearance Items
All clearance item sales are final. In the event that a clearance item
is on back order, EuroModerno will notify you within 48 hrs. of
purchase. The customer then will have 3 business days to cancel
otherwise, the sale is final. |
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